Common FAQs
- Why do I need a TeleNav Connected Service plan?
- How accurate is the GPS?
- What is ideal GPS environment?
- Why does the GPS not work near buildings and other tall objects?
- How do I know that the GPS has a signal?
- What happens if I’m using TeleNav Shotgun for driving directions and I lose the GPS signal while driving across a bridge or through a tunnel or lose the GPS signal for some other reason?
Q: Why do I need a TeleNav Connected Service plan?
A: While TeleNav Shotgun can function as a standalone GPS navigation device, having a service plan allows you to access nationwide routes, maps, and Directory (Search) content from the TeleNav servers using the data communication from your device’s SIM card. You will also have access to frequent data updates to give you the latest map and business information. The pricing for these services is in addition to what you paid for the device. To order a service plan please contact TeleNav Customer Support.
Q: How accurate is the GPS?
A: GPS accuracy can range from less than 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to less than 50 meters (approx. 164 ft).
Q: What is ideal GPS environment?
A: The GPS requires an open, clear view of the sky. Buildings, covered parking areas, tunnels, and dense foliage can cause the GPS receiver within the device to be unable to locate a GPS satellite or may cause extended initialization time (time to first GPS fix).
If you are parked in a covered parking lot or near a tall building, it is recommended that you move into an open area and then begin to use the TeleNav Shotgun service.
Q: Why does the GPS not work near buildings and other tall objects?
A: The GPS uses signals from satellites, so it needs a clear view of the sky. Tall buildings and other objects that block the GPS receiver’s view to the sky may make it impossible to determine your location. Sometimes the satellites are not overhead but near the horizon; in these cases, the device must have a clear view of the horizon.
Q: How do I know that the GPS has a signal?
A: TeleNav Shotgun alerts you if you do not have a valid GPS signal. If this happens, move to an area where there is a clear view of the sky so the GPS satellite signal has access to the device.
Q: What happens if I’m using TeleNav Shotgun for driving directions and I lose the GPS signal while driving across a bridge or through a tunnel or lose the GPS signal for some other reason?
A: TeleNav Shotgun remembers the speed at which you were driving before losing the GPS signal. TeleNav Shotgun continues to give you driving directions based on an estimate of the projected distance that you may have traveled at your last recorded rate of speed. TeleNav Shotgun recalculates your current position when you regain a GPS signal and adjusts your driving directions accordingly.
