Basic Troubleshooting
Below are some error conditions that you may encounter while using TeleNav Shotgun. Follow the instructions below to troubleshoot.
Account cancelled/not found
You do not have a valid TeleNav subscription account. Contact TeleNav Customer Support at 1.888.353.6288. You can also order a subscription on www.telenav.com/shotgun.
Trial expired
The trial period for your account has expired. Order TeleNav Connected Service by calling TeleNav Customer Support at 1.888.353.6288 or by visiting www.telenav.com/shotgun.
GPS signal weak or No GPS data
You may see a red "x" near the GPS symbol at the lower-left corner of the map when you are in a navigation session: 
Move to an area where your device has a clearer view of the sky. Please note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal.
Invalid login
Your Device Number is your 10-digit number, and your PIN is a 4-digit number (by default, the last four digits of your Device Number). This information should have been emailed to you when you purchased a TeleNav Shotgun device. Your PIN can be accessed from the Extras > Support > My Account Info option on TeleNav Shotgun (you need to be subscribed to the TeleNav connected service to access this information).
If for some reason you cannot access your PIN, contact TeleNav Customer Support at 1.888.353.6288.
TeleNav encountered an error
TeleNav Shotgun is having technical issues with the specific request that you made. This can be due to an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case, try to use a nearby address.
TeleNav not available
If you get an advisory message that TeleNav is not available, power off TeleNav Shotgun and then power it back on. If the problem recurs, it may be due to a temporary TeleNav server outage. You may see a red "x" near the Network Connectivity symbol at the upper-right corner of the map when you are in a navigation session: 
You can still generate dynamic driving directions without connecting to the network, or get static driving directions in Extras > Directions.
Why do I need a TeleNav connected service plan?
While TeleNav Shotgun can function as a standalone GPS navigation device, having a connected service plan allows you to access nationwide routes, maps, and Directory (Search) content from the TeleNav servers using the data communication from your device’s SIM card. You will also have access to frequent data updates to give you the latest map and business information. The pricing for these services is in addition to what you paid for the TeleNav Shotgun device. To order a connected service plan please contact TeleNav Customer Support or visit www.telenav.com/shotgun.
What is ideal GPS environment?
GPS requires an open, clear view of the sky. Buildings, covered parking areas, tunnels, and dense foliage can cause the GPS receiver within the device to be unable to locate a GPS satellite or may cause extended initialization time (time to first GPS fix).
If you are parked in a covered parking lot or near a tall building, it is recommended that you move to an open area and then begin to use TeleNav Shotgun.
Questions or comments?
Contact Customer Support: care@telenav.com | 1.888.353.6288
