Basic Troubleshooting
Below are some simple troubleshooting steps you can perform if you receive any of the following error messages on your TeleNav Shotgun:
“Trial expired”
TeleNav Shotgun will return this error if the trial period for your Internet-connected service has expired. To resolve this, please click here or call TeleNav customer support at 1.888.353.6284 to order TeleNav Connected Service(SM).
“Account cancelled” or “Account not found”
TeleNav Shotgun will return this error if your account has not yet been activated or if we detect a billing issue on your account.
Please contact TeleNav customer support at 1.888.353.6284 for assistance.
“Invalid login”
TeleNav Shotgun will return this error if you use an incorrect Device Number or PIN. Your Device Number is a 10-digit number that was emailed to you when you purchased your TeleNav Shotgun. The default PIN is the last four digits of your Device Number.
If you have changed your PIN and can not remember it, you can access it from the device by following the path below, if you have subscribed to the Internet-connected service.
Extras > Support > My Account Info
If you continue to have trouble accessing your 10-digit Device Number or your 4-digit PIN, please e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
“GPS signal weak” or “No GPS data”
TeleNav Shotgun will return this error if your device is unable to obtain a GPS reading at the moment TeleNav requests it. You can attempt to resolve this issue by ensuring that your TeleNav Shotgun has a clear view of the sky and that there are no natural or man-made obstacles nearby (such as dense tree-cover or very tall buildings).
Please note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal.
If the error persists, please note the specific error code and e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
“TeleNav encountered an error”
TeleNav Shotgun will return this error if either the origin or the destination address appears to be invalid. Some common causes are addresses on private roads or an origin too far from any street (e.g., the middle of a large parking lot). You can attempt to resolve this by moving to a nearby public street before starting your route, or by navigating to the nearest public intersection if your destination is on a private road.
If the error persists, please note the specific error code and e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
“TeleNav not available”
TeleNav Shotgun will return this error when your device is not retrieving a network connection. You can attempt to resolve this issue by turning your TeleNav Shotgun off and then back on again.
If the error persists, please note the specific error code and e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.