Basic Troubleshooting
Below are some simple troubleshooting steps you can perform if you receive any of the following error messages on your cell phone:
“Unable to reach server” or “Unable to reach TeleNav server”
TeleNav GPS Navigator will return this error when your cell phone is not providing a data connection. You can attempt to resolve this issue by making sure Airplane Mode is turned off, by moving to an area with better network coverage, or by turning your cell phone off and then back on again.
If you are using a BlackBerry, you may also check your permissions to ensure they are set properly by following the path below.
Options > Advanced Options > Applications > TeleNav > Edit Permissions > Allow all
If the error persists, please contact your wireless carrier’s customer support.
“GPS signal weak” or “No GPS”
TeleNav GPS Navigator will return this error if your cell phone is unable to obtain a GPS reading at the moment TeleNav requests it. You can attempt to resolve this issue by ensuring that your device has a clear view of the sky and that there are no natural or man-made obstacles nearby (such as dense tree-cover or very tall buildings).
If you are using a BlackBerry, you may also check and refresh your phone’s GPS status by following the path below.
Options > Advanced Options > GPS > Press Menu button > select Refresh GPS
If you are using a Bluetooth® GPS receiver and you suspect that Bluetooth pairing has been lost, try to re-establish Bluetooth pairing according to the instructions that were included with your Bluetooth device.
If the error persists, please e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
“Account expired” or “Account not found”
TeleNav GPS Navigator will return this error if your account has not yet been activated or if we detect a billing issue on your account.
Please contact TeleNav customer support at 1.888.353.6284 for assistance.
“Unable to generate route”
TeleNav GPS Navigator will return this error if either the origin or the destination address appears to be invalid. Some common causes are addresses on a private roads or an origin too far from any street (e.g., the middle of a large parking lot). You can attempt to resolve this by moving to a nearby public street before starting your route, or by navigating to the nearest public intersection if your destination is on a private road.
If the error persists, please note the specific error code and e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
“Address not found”
TeleNav GPS Navigator will return this error if the destination address appears to be invalid. Common mistakes are entering the street name incorrectly (e.g., Main Street instead of N. Main Street), or entering the wrong city for locations that are near the city limits. If your address is near city limits and you are unsure of the exact address, try entering the address with the zip code instead of the city and state.
If everything is correct and you are still receiving an error message, please e-mail us or call TeleNav customer support at 1.888.353.6284 for assistance.
We will escalate the problem with our content providers to get it resolved. We appreciate your patience through this process.
