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Basic troubleshooting for Boost Mobile


Issue: Locate feature does not work
Fix:

In order for the Locate feature of TeleNav GPS Navigator 3.7 to work, the phone of the person you would like to locate must also have the application installed and an active account.

If the issue persists even though these requirements are met, please contact TeleNav Customer Support at 888-353-6284.

Issue: Unable to reach server
Fix:

This error means that the application was not able to communicate with the server and can occur when your mobile device can't establish a data connection or if there is an issue with your data connection plan.

You can attempt to resolve data connection issues on your own by turning your mobile device off and then back on or by moving to a different area.

If the error persists, please contact Boost Mobile customer support.

Issue: No GPS or GPS signal weak
Fix:

TeleNav GPS Navigator may display one of these errors when your phone cannot obtain a GPS reading.

Make sure your phone has a clear view of the sky and there are no nearby natural or man-made obstacles such as dense tree-cover or a really large building.

You can also perform a GPS Position refresh:

  1. From the main screen, press Menu
  2. Select GPS
  3. Select Position
  4. Press Refresh and wait.  It can take 3-5 minutes for the phone to obtain a reading.

If successful, you will see the current date and Greenwich Mean Time (all GPS receivers do this).

If the phone cannot obtain a current GPS reading after three attempts, please contact Boost Mobile customer support.

If TeleNav GPS Navigator continues to report the error, please call TeleNav Customer Support at 888-353-6284.