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Telenav Inc. will process personal data in the context of your participation in the Scout Plaza Online Community social media channels (the “Scout Plaza” or the “Community”).
We strive to ensure an adequate level of transparency on our processing operations. For this reason, we created this Privacy Notice Supplement aiming to explain you the specific processing operations undertaken on your data provided in Scout Plaza. This Privacy Notice shall be duly supplemented by our General Privacy Policy which also applies, available at privacy policy.
While you register and activate in Scout Plaza, the following data categories will be processed:
Identification data, for example your name and surname; physical or electronic signature;
Contact details: e-mail address, address, telephone number;
Account data: username, password;
User content: such as content, including, without limitation, images, icons, photographs, graphics, sounds, music, videos, texts, software, applications, Feedback, data, messages, answers, questions, comments, suggestions, ideas, plans, requests, reports or other materials;
Copyright infringement related data: such as notification content, claimed infringement, capacity of owner of the copyright, agent of the owner of the copyright, statements related to the unauthorized use, statements related to the accuracy of the information you provide;
Complaint related data: such as details on inappropriate, unlawful, defamatory, offensive, abusive, or otherwise unfit for publications; details of the location of the User Content in question; detailed explanation of why the User Content is inappropriate, offensive or unlawful.
Inferred data: this category includes data generated or inferred by us based on the data we hold about you, regardless of its source (i.e., obtained directly from you, from interaction with our services or from external sources, as the case may be). For example, when you submit feedback on a bug, we will investigate and extract data from our systems to identify and remediate the bug.
Survey data: this category includes any feedback/comments or information you provide in the context of our surveys of any type.
We obtain your data from:
To invite you to Scout Plaza we will process your Discord App username, which may include your username and other data you publish on your Discord profile and your password you create to access the Scout Community.
Legal Grounds: our legitimate interests to populate Scout Plaza and select the attending users who may have interests in Scout product, to secure the User Content by limiting access to it to a specific pool of users.
To communicate with you in the process of conducting surveys about user satisfaction for analysis purposes, for quality improvements, for service and product developments, to measure the success of advertising campaigns or to adapt our services/products to your requirements.
We use the following data: Identification data: username on Discord Application where Scout Plaza can be accessed, which may include your name and surname; your feedback/answers to our surveys and studies or posted on the Community; User Content if relevant;
Legal grounds: our legitimate interests to know the opinion and preferences of users regarding our services/products or other suppliers, as well as to optimize our activity and identify new opportunities for the development and promotion of services/products and activity in general; your consent expressed in the context of the surveys/market studies we conduct. Your participation in such surveys or market studies is voluntary. Consequently, it is your choice whether or not to provide us with the data by filling in the participation forms on our Website or other similar forms provided in the framework of the respective surveys or studies.
We will ensure that we only use personal data if such use is necessary to achieve the intended purpose. As a rule, the results of internal analyses and studies are anonymized.
Where can we get the above data: in general, we use the data that: we receive from you or find the Scout Plaza in the User Content posted by you.
How long we keep your data (depending on the specific situation): in the case of the data underlying the studies, surveys, and analyses with anonymized results - for the time necessary to transform into anonymized statistics, but not more than 6 months after the survey / market study or the internal analysis / study. If they are not anonymized, the results of studies, surveys, analyses will be kept for 1 (one) year from the date of their generation and will not be made public.
What happens if you do not provide us with the data: if you do not want to participate in our surveys or studies or, as the case may be, provide us with certain information for this purpose, we may not implement or take into account certain of your suggestions or other matters of interest to you. In any case, your refusal to do so will not in any way affect your relationship with Telenav.
We use the User Content related to our products in Scout Plaza to improve our products and services. For instance, if bugs are reported on the Community, our team will contact the user reporting such to request for details in order to remediate such bug; if other functionality issues are described in your comments/feedback or similar, our team may reach you to obtain further details in order to remediate/improve such; if users feedback is that a specific feature needs particular improvements, we may consider such suggestions and proceed in such respect, including requesting in the Community further details on the envisaged improvements.
Personal data we use: Identification Data, Contact Data, User Content, Inferred Data from our systems, as necessary for the bug/issues fixing, if the case (if the bug/issue is related only to specific accounts), Survey Data.
Legal grounds: our legitimate interests to optimize our activity and identify new opportunities for the development and promotion of services/products and activity in general; our legitimate interest to improve our products and develop new functionalities as per users suggestions; our legitimate interest to remediate any issues/bugs which may affect the user experience; our legitimate interest to communicate with our users and show them our interest in their feedback/opinions.
We will ensure that we only use personal data if such use is necessary to achieve the intended purpose. Where can we get the above data: in general, we use the data that: we receive from you in the context of Surveys or find in Scout Plaza in the User Content posted by you; we also infer data where needed for bug fixing or other issues related to specific users account fixing;
How long we keep your data (depending on the specific situation): the data is not copied from Scout Plaza at an individual level and stored separately; hence, Discord’s retention policy applies. Discords’ Privacy Policy providing details is available here. Where we initiate contact with you to clarify specific aspects for the bugs/dysfunctionalities or improvements proposed, such data will be retained as per our general Privacy Policy - available here.
What happens if you do not provide us with the data: if you do not want to provide us with certain information for this purpose, we may not implement or take into account certain of your suggestions or other matters of interest to you or as the case may be remediate the dysfunctionality/bug you report. In any case, your refusal to do so will not in any way affect your relationship with Telenav.
We process your data in the context of investigating and solving any copyright infringement notifications or complaints relating to any other User Content which is inappropriate, unlawful, defamatory, offensive, abusive, or otherwise unfit for publications.
Personal data we use: Identification data, Contact Details, User Content, Copyright infringement related data, Complaints related data including details of the location of the User Content in question and a detailed explanation of why the User Content is inappropriate, offensive or unlawful, Inferred data from our systems relating to your notification of infringement or complaint, if the case.
Legal grounds: our legitimate interests to ensure the compliance with copyright rules and with the T&C of Scout Plaza as well as a clean content in the Community and to defend our rights and interests in judicial, administrative or similar proceedings, or to properly manage any request you submit to us and to improve our services/products; our legitimate interests to adequately investigate your requests and solve such accordingly; your consent if you contact us by phone and the call is recorded.
How long do we keep your data (depending on the specific situation): during the resolution of your request and after the settlement for a duration of 3 (three) years for the solved claims, respectively for the duration of any disputes/procedures and for a duration of 3 (three) years after their final settlement, or, as the case may be, for other durations imposed according to our legal obligations.
What happens if you do not provide us with the data from the standard forms / or requested by our colleagues: the data we request from you is mandatory for the proper resolution of your requests. Your refusal to provide that data may prevent or affect the full resolution of your request. (e.g., refusal due to lack of sufficient information, delays, partial settlement, etc.). If you choose to contact us through another communication channel operated by a third party (e.g. WhatsApp, Facebook) we will share your personal data with the owner of this channel to confirm that you are a user of this service. We recommend that you check your privacy settings and read the privacy policy of the respective operators to obtain more detailed information on how they use the personal data of users of the services they provide. If you do not agree to the recording of calls, you can contact us on other communication channels.
The references in the General Privacy Policy available here on data recipients and data transfer apply accordingly for the above mentioned purposes.
Also, should any connected processing occur starting from the particular processing operations specific to Scout Plaza (e.g., litigation, official procedures, promotion of our products/image, etc.), all the references in our general Privacy Policy apply accordingly.
YOUR RIGHTS:
You have the following rights in connection with our data processing as further explained and described in our General Privacy Policy:
(a) the right to know what personal data we hold about you and the right to access it; (b) the right to correct your data;
(c) the right to delete your data;
(d) the right to object or restrict the processing of your data;
(e) the right to portability;
(f) the right to revoke your consent at any time;
(g) the right to not be subject to any automatic decision;
(h) the right to lodge complaints with the competent authority.
CONTACT:
You may contact us using the following contact information:
Telenav, Inc
Attention: DPO
2540 Mission College Boulevard, Suite 100
Santa Clara, CA 95054, US
Phone: (866) 686-0192
Email: privacy@telenav.com
Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Cookie Policy