Warranty and Refunds Policy | Legal

Telenav Hardware Warranties and Refunds

Telenav Bluetooth® GPS Receivers One-Year Limited Warranty

Telenav, Inc. warrants this Telenav Bluetooth® GPS receiver against defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase by the original purchaser. This warranty is extended only to the original purchaser.

If a defect in a receiver arises and a valid claim is received by Telenav within the one-year warranty period, Telenav will, at its option, either (1) exchange the receiver with another receiver, or (2) refund the purchase price of the receiver. When a receiver is exchanged, any replacement item becomes your property and the replaced item becomes Telenav’s property. When a refund is given, the receiver for which the refund is provided must be returned to Telenav and becomes Telenav’s property.

Telenav is not responsible for your shipping and other costs to return the receiver to Telenav or its authorized representative.

This warranty does not apply to:

Damage or loss which occurs during shipment.
Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
Damage caused by operating the product outside the permitted or intended uses described by Telenav.
Damage caused by service performed by anyone who is not a representative of Telenav.
Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship.

This warranty also does not apply to any item other than the receiver. Specifically, this warranty does not cover any of the accessories shipped with your receiver, including the plug-in wall charger, the plug-in car charger, the USB cable, and the installation CD. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, TELENAV SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TELENAV CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPLACEMENT SERVICE AS DETERMINED BY TELENAV IN ITS SOLE DISCRETION.

No Telenav reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. Some States do not allow limitations on how long an implied warranty lasts, and some States do not allow the exclusion or limitation of incidental or consequential damages, so one or more of the above limitations may not apply to you.

This warranty gives you specific legal rights. You may have other rights which vary from state to state.

How to Obtain Warranty Service

To obtain service under this warranty, call Telenav at 1-88-Telenav-4 (1-888-353-6284). You will be asked for your email address for Telenav to send you a Return Merchandise Authorization (RMA) number and details for returning the receiver to Telenav. Alternatively, you may receive this information verbally over the phone. The receiver must be returned in the original packaging with (i) a copy of the email from Telenav identifying your RMA number, or some other writing specifying your RMA number, and (ii) proof of purchase in the form of a copy of your original receipt. (You may keep the receiver’s activation code and the installation CD.)

Telenav Refund Policy

Telenav GPS Navigator™

Use of the Telenav GPS Navigator service (the “Telenav Service”) requires payment of a monthly fee, which includes downloads to your wireless device of the Telenav GPS Navigator software and any upgrades, modifications, or additions thereto, but does not include any hardware that may be required for certain wireless devices (such as a GPS receiver).

Telenav will not refund any payments for the Telenav Service or any necessary hardware made directly to a cellular carrier (e.g., Sprint Nextel, AT&T, etc.) or otherwise not directly made to Telenav. Check with your cellular carrier for its policy on refunds of such payments.

If you pay for the Telenav Service or for any necessary hardware through a credit card at www.telenav.com or through a direct billing arrangement with Telenav, then you or Telenav may cancel your account at any time subject to the following policies:

If you or Telenav cancel your account within the first 30 days of activation, all charges for the Telenav Service (and any hardware purchased from Telenav that you return per Telenav’s hardware return policy and procedures) will be credited back to your credit card or otherwise refunded to you, unless your account is cancelled by Telenav for cause.
For any payments for the “Telenav GPS Kit Promotion” (a free GPS receiver kit with a two-year service plan commitment), if you or Telenav cancel your account within the first 30 days and you return all hardware in the GPS receiver kit, all charges will be credited back to your credit card or otherwise refunded to you, unless your account is cancelled by Telenav for cause. Beyond the initial 30-day period, the GPS receiver kit is no longer returnable and any charges assessed for the Telenav Service are not refundable.
If you or Telenav cancel your account at any time after the first 30 days, Telenav will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service and will not provide a refund for any hardware purchased from Telenav. In addition, Telenav will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
You will not be provided a refund for any month for which you were not charged for the Telenav Service (i.e., as a result of any free usage or other promotion).

Telenav Shotgun™

If you pay for the Telenav Shotgun (“Shotgun”) through a credit card payment at www.telenav.com or through a direct billing arrangement with Telenav, then you may request a refund within the first 30 days after the date of purchase. Upon Telenav’s receipt of the Shotgun unit from you per the terms of this policy, the purchase price you paid for the Shotgun unit will be credited back to your credit card or otherwise refunded to you, along with any applicable sales tax. No refund will be made for any shipping or handling charges. The Shotgun unit for which the refund is provided must be returned to Telenav and becomes Telenav’s property.

Telenav is not responsible for your shipping and other costs to return the Shotgun to Telenav or its authorized representative.

To request a refund, call Telenav at 1-88-Telenav-8 (1-888-353-6288). You will be asked for your email address for Telenav to send you a Return Merchandise Authorization (RMA) number and details for returning the Shotgun unit to Telenav. Alternatively, you may receive this information verbally over the phone. The Shotgun unit must be returned in the original packaging including all original accessories and with (i) a copy of the email from Telenav identifying your RMA number, or some other writing specifying your RMA number, and (ii) proof of purchase in the form of a copy of your original receipt. The Shotgun unit and all original accessories must be in good physical and operational condition; damaged product will not be accepted for return. Telenav must receive your return of the Shotgun unit per the terms of this return policy within ten (10) days from the date the RMA number is provided to you. Failure to return the Shotgun unit in this timeframe, or otherwise not in compliance with the terms herein, will invalidate your RMA.

Telenav Connected Service™

Use of the Telenav Connected Service (“TCS”) which includes downloads to your wireless device of selected upgrades, modifications, or additions to TCS, requires payment of a monthly fee.

If you pay for TCS through a credit card payment at www.telenav.com or through a direct billing arrangement with Telenav, then you or Telenav may cancel your account at any time subject to the following policies:

The first 3 months of TCS is free with your purchase of a Telenav Shotgun unit, and begins from the date of first TCS activation. If you or Telenav cancel TCS within the first 30 days of first TCS activation, all charges for TCS (and the Shotgun unit purchased from Telenav that you return per Telenav’s Shotgun return policy and procedures) will be credited back to your credit card or otherwise refunded to you, unless your TCS is cancelled by Telenav for cause.
If you or Telenav cancel TCS at any time after the first 30 days of first TCS activation, Telenav will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service and will not provide a refund for any hardware purchased from Telenav. In addition, Telenav will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
You will not be provided a refund for any month for which you were not charged for TCS (i.e., as a result of any free usage period or other promotion). Should you or Telenav choose to cancel TCS for any reason, you shall not be entitled to any refund of or reduction in the price of the Shotgun unit (except as expressly provided under Telenav’s Shotgun return policy and procedures).

Telenav Warranty and Refunds Policy